Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

Legal Notice

All notices from Natural Waterscapes LLC to You may be posted on our Web site, delivered via e-mail, or sent via first class mail to the address you provide and will be deemed delivered within thirty (30) days after posting. Notices from You to Natural Waterscapes LLC shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at: 
Natural Waterscapes LLC, 960 US Highway 15, South Williamsport, PA 17702. Delivery shall be deemed to have been made by You to Natural Waterscapes LLC five (5) days after the date sent.


All content appearing on this Web site is the property of:  Natural Waterscapes LLC

Copyright © 2008-2021 Natural Waterscapes LLC. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2009-2021 Natural Waterscapes LLC. All rights reserved.


All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Natural Waterscapes LLC. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Natural Waterscapes LLC or any third party, except as expressly granted herein.


Use Of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Natural Waterscapes LLC and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Natural Waterscapes LLC believes that customer conduct violates applicable law or is harmful to the interests of Natural Waterscapes LLC and its subsidiaries. 

Privacy Policy

Natural Waterscapes LLC use of personal information that you may submit to Natural Waterscapes LLC through this Web site is governed by the Natural Waterscapes LLC Privacy Policy.

This Privacy Policy governs the manner in which Natural Waterscapes LLC collects, uses, maintains and discloses information collected from users (each, a "User") of the www.naturalwaterscapes.com and shop.naturalwaterscapes.com websites ("Site"). This privacy policy applies to the Site and all products and services offered by Natural Waterscapes LLC.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Natural Waterscapes LLC may collect and use Users personal information for the following purposes:

  • To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We may use feedback you provide to improve our products and services.
  • To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

Natural Waterscapes LLC has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Natural Waterscapes LLC


Natural Waterscapes

960 US Highway 15

South Williamsport, PA 17702



Shipping & Delivery

Natural Waterscapes LLC ships merchandise only to locations within the contiguous United States and not to international locations. Natural Waterscapes LLC will ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands for an additional charge quoted at the time of purchase. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. Unless otherwise specified at the time of order all products are shipped via standard ground parcel service or for larger items, standard truck freight.  Standard truck freight deliveries require that the customer provide adequate and safe means of unloading products upon delivery.  Lift-gate service may be available in some locations for an additional fee.  


Sales Tax

Natural Waterscapes LLC charges sales tax for merchandise ordered on this Web site and shipped to the state of Pennsylvania.


The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Natural Waterscapes LLC.

The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Natural Waterscapes LLC is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Natural Waterscapes LLC.

The inclusion of material on this server does not imply any endorsement by Natural Waterscapes LLC, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Natural Waterscapes LLC tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct. 

Return Policy

  1. If you need to return an item please contact our Returns Department by sending an email request to orders@naturalwaterscapes.com, and please be sure to include:
    • Your Name
    • Order Number
    • Address
    • City
    • State
    • Zip Code
    • Phone Numbe
    • Email Address
    • Reason for requesting a return
  2. We will acknowledge your return request ASAP. You will be issued an RMA number and instructions on how to send your order back to us. All returns require a Return Merchandise Authorization number (RMA#), before they will be accepted. Items received without an RMA number will NOT be accepted.
  3. Ship the item back within 14 days of the receiving the RMA Number.
    • The New, Unused, Unopened item must be returned in the manufacturer's original packaging, insured for its purchased price, and must be received in the same condition as when it was shipped to you with all original boxes, bags, materials, instructions and packing.  No credit will be given for damaged returns.  Sodium Bentonite Products in quantities of 2,000 lbs and greater are subject to a 40% restocking fee. 
    • We recommend you ship via ground shipping, use delivery tracking (such as UPS) and get a delivery receipt.
    • Other than in the case of a defective product or incorrect order fulfillment, the buyer pays for return shipping and insurance.  In case of a defective product or incorrect order fulfillment, Natural Waterscapes will issue a return shipping label for your convenience. 
  4. After we have received and verified the returned item is as originally sent, we will issue a refund for the purchase price, less the shipping and handling fee, within 7 business days.  This policy applies to all non-truck-freight products, including items that are featured with free shipping promotions. Items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund.
  5. You should expect to receive your refund within 3 weeks of giving your package to the return shipper (i.e. UPS or FedEx).  When you return a product that was paid for with a credit card, it is required that we issue credit back to that same credit card. For security purposes, because your credit card is not present for us for online transactions, it may be necessary for us to call you to get your credit card information to process the refund and issue credit. We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you are unsatisfied with your purchase for any reason, simply contact Natural Waterscapes LLC for a return merchandise authorization within 30 days the purchase date. A refund of the purchase price (less shipping and handling charges) will be applied to your account upon receipt of the returned merchandise in resalable condition in the original packaging. 


Customer service is available during regular business hours at 1-877-493-7660 extension 5 or via e-mail at sales@naturalwaterscapes.com.


Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Natural Waterscapes LLC and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

Governing Law:

In the event of litigation both parties agree that the Law of the State of Pennsylvania registration of Natural Waterscapes LLC shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.


The Terms and Conditions constitute the entire agreement between you and Natural Waterscapes LLC with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Natural Waterscapes LLC with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Natural Waterscapes LLC. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.