Shipping & Delivery
Natural Waterscapes LLC ships merchandise only to locations within the contiguous United States and not to international locations. Natural Waterscapes LLC will ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands for an additional charge quoted at the time of purchase. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. Unless otherwise specified at the time of order all products are shipped via standard ground parcel service or for larger items, standard truck freight. Standard truck freight deliveries require that the customer provide adequate and safe means of unloading products upon delivery. Lift-gate service may be available in some locations for an additional fee.
If you need to return an item please contact our Returns Department by sending an email request to firstname.lastname@example.org, and please be sure to include:
- Your Name
- Order Number
- Zip Code
- Phone Numbe
- Email Address
- Reason for requesting a return
We will acknowledge your return request ASAP. You will be issued an RMA number and instructions on how to send your order back to us. All returns require a Return Merchandise Authorization number (RMA#), before they will be accepted. Items received without an RMA number will NOT be accepted.
Ship the item back within 14 days of the receiving the RMA Number.The New, Unused, Unopened item must be returned in the manufacturer's original packaging, insured for its purchased price, and must be received in the same condition as when it was shipped to you with all original boxes, bags, materials, instructions and packing. No credit will be given for damaged returns. Sodium Bentonite Products in quantities of 2,000 lbs and greater are subject to a 40% restocking fee.
- We recommend you ship via ground shipping, use delivery tracking (such as UPS) and get a delivery receipt.
- Other than in the case of a defective product or incorrect order fulfillment, the buyer pays for return shipping and insurance. In case of a defective product or incorrect order fulfillment, Natural Waterscapes will issue a return shipping label for your convenience.
- After we have received and verified the returned item is as originally sent, we will issue a refund for the purchase price, less the shipping and handling fee, within 7 business days. This policy applies to all non-truck-freight products, including items that are featured with free shipping promotions. Items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund.
- You should expect to receive your refund within 3 weeks of giving your package to the return shipper (i.e. UPS or FedEx). When you return a product that was paid for with a credit card, it is required that we issue credit back to that same credit card. For security purposes, because your credit card is not present for us for online transactions, it may be necessary for us to call you to get your credit card information to process the refund and issue credit. We'll notify you via e-mail of your refund once we've received and processed the returned item.
- If you are unsatisfied with your purchase for any reason, simply contact Natural Waterscapes LLC for a return merchandise authorization within 30 days the purchase date. A refund of the purchase price (less shipping and handling charges) will be applied to your account upon receipt of the returned merchandise in resalable condition in the original packaging.